Program Eligibility: Kohler Elite Konnect is exclusively for Dealers. Registration in Kohler Elite Konnect is by invitation only from Kohler India.

• Points Usage & Transferability: Points earned by members are non-negotiable, non-redeemable for cash, and cannot be transferred, gifted, or rewarded to anyone other than the registered Kohler Elite Konnect member.
• Program Modifications: Kohler India reserves the right to modify the Program Terms and Conditions at any time. Any changes will become effective immediately upon being posted on www.kohlerelitekonnect.com.
• Redemption Window: The redemption window will open either monthly or quarterly, as per program guidelines.
• Redemption Eligibility: Members must have a minimum of 10,000 points to be eligible for redemption. Members can select multiple items of their choice from the Reward Catalogue, provided the total value of selected items is equal to or less than the total points earned by the member.
• Supplementary Payments & Requests: Requests for higher-value items, or items not listed in the Reward Catalogue will not be entertained by Kohler India.
• Order Confirmation: Once a redemption order is placed, no changes to the redeemed product will be allowed. Members are advised to carefully review their selections before confirming redemption.
• Product Availability: If the redeemed product is unavailable due to manufacturer delays or obsolescence, Kohler India will provide a suitable replacement. The replacement product’s variant and colour will be based on stock availability.
• Redemption Requests: Redemption requests, once made, cannot be cancelled, modified, or swapped. Members are encouraged to thoroughly review product specifications before redeeming.
• Product Shipping: Redeemed products will be shipped to the address provided by the member during the redemption process. The colour and features of the redeemed product may vary depending on stock availability.
• Process for Damaged or Faulty Products: Do not accept the product if the packaging appears damaged. It will be returned to origin (RTO), and a replacement will be sent. Report any damage within 24 hours of delivery by contacting Kohler Helpdesk via phone at Kohler Elite Konnect or email at helpdesk@kohlerelitekonnect.com. Complaints received after 24 hours of delivery will not be considered for replacement and will be handled per brand guidelines.
• Product Installation: Items requiring installation must be installed by an OEM representative by raising a request through the OEM call centre.
• Warranty Issues: In case of a faulty or damaged product, members must log a complaint with the Brand Helpline to claim warranty services. The OEM may repair the product at its discretion. The OEM’s decision will be final in such cases.
• Reward Confirmation: Kohler India’s decision regarding reward confirmations will be final and binding on all members. No further discussion will be entertained.
• Dealer Compliance: Dealers participating in the program must comply with all applicable rules, regulations, and codes of conduct governing their profession.
• Website Management: Kohler Elite Konnect website is managed by Colorgenics Marketing Services Private Limited on behalf of Kohler India to facilitate program communication, including SMS notifications from the sender ID "KOHGLC" to registered members.